Practical Approaches to Continuous Performance

Improvement Training

M.E.T. Inc.’s training series - Practical Approaches to Continuous Performance Improvement Training teaches trainees the philosophy and skills they will need to take their organization to the next level. Unlike many training programs that teach continuous performance only in a theoretical context, our training takes the philosophy of continuous improvement and helps you apply in a practical approach that recognizes your organization’s mission, culture, and resources. Participants will analyze key

business or operating processes and procedures and determine effectiveness and improvement opportunities that will create a positive result in one or more of the following: customer retention/satisfaction, return on investment, communication, etc. Participants will learn how to conduct a process/procedure assessment, solicit input for, and identify viability of improvement opportunities. Participants will identify the benefits of the improvement opportunities and associate changes. Participants will develop a preliminary communication strategy and will leave the workshop with an evaluation rubric that will allow them to evaluate all processes and procedures within their organization or realm of responsibility.

Through case studies and classroom work projects, trainees will learn why continuous performance is important. In addition, trainees will learn the different continuous improvement movements (Total Quality Management, ISO 9001,Baldrige Award for Excellence, Promising and Effective Practices Network), basic approaches and principles of continuous improvement; the Plan-Do-Study-Act approach, planning and implementing continuous improvement within the financial and cultural parameters of your organization, conducting self-assessments of the organization, using ISO 9001 as

the foundation for continuous improvement efforts. Participants will gain knowledge and skills on how to analyze current key business processes and procedures that may need to be revised to accommodate new business requirements, products, services, technology capabilities, etc. Trainees will come away with such skills as how to flow chart a process, writing effective procedures, developing an effective corrective action, procedure, conducting internal audits of organization procedures, and using feedback from your customers to measure the quality of your services or products. With the skills learned, you will be able to conduct an “organizational makeover” and help your organization improve at all levels.